In the case of products that require shipping, this will be done through a home delivery service, which guarantees the reception of the product in the place indicated by you. You should know that we do not allow shipments to post office boxes and that there are some countries in a situation of serious conflict in which the courier companies with which we work do not make deliveries. Except for promotions with free shipping costs, you must pay for them, since they are not included in the final price of the product. Before finalizing the purchase, you will be able to know the shipping costs that you would have and you will have information of the exact amount that you will have to pay before confirming your order and making the payment. Depending on the destination, weight and dimensions of the products, the costs corresponding to the rates of this online store will apply.
After confirming and paying your order, you will receive a confirmation email. When making your purchase, you agree to provide us with a delivery address, certain, accessible and clear for the service of delivery of goods. In case you breach this commitment, we can not guarantee delivery of the order in a timely manner, nor will we be required to make a new shipment. The usual delivery times, since the order leaves our warehouse, are the following:
· Shipping to the Peninsula and the Balearic Islands: 2 to 6 working days
· Shipping to the Canary Islands: 5 to 7 business days
· International Shipments: 2 to 9 business days
Delivery times may be altered by external circumstances, such as weather incidents, public disorder, strikes, etc., for which we are not responsible.
We are concerned because you receive the products in perfect conditions, according to the deadlines stipulated with our courier service. Only, the return will be guaranteed when the product arrives in poor condition or deteriorated, in which case, you will have a period of up to 7 calendar days to communicate it to us at firstname.lastname@example.org or using the contact form on the web. Once received this communication, we will acknowledge receipt, check that the product has arrived in poor condition and, if so, we will tell you how to proceed to make the return. You must return the product or products of the order in the same packaging or shrinkage of origin, if it has been varied, it will be understood that the product has suffered a depreciation, which we will estimate fairly to be deducted from the amount that will be refunded. In the orders delivered in Spain, the returns will be free, it will be the Santa María la Real Foundation who will be responsible for the return shipping costs. In orders delivered in other countries, the cost of return must be borne by the customer. Refunds will be made as soon as possible and within the legally established deadlines once the return has been received.
Who is responsible for processing your data?
Company Name: FUNDACIÓN SANTA MARÍA LA REAL DEL PATRIMONIO HISTÓRICO (FSMLRPH)
Address: Avda. Ronda, 1-3. 34.800
Aguilar de Campoo (Palencia)
In FSMLRPH we treat the following information and with the following purposes:
CONTACT FORM: Management of requests received.
REGISTRATION FORM: Manage the creation of the account to facilitate purchases through the website.
PURCHASE AS A GUEST" FORM: Processing of the order placed and invoicing of the same.
NEWSLETTER FORM: Manage subscribers to send special offers and exclusive advances on programming and the company's newsletter through any multi-channel medium (email, sms, postal mail, etc).
Similarly, in those cases where you have checked the corresponding box, the data will be used to send the latest news, offers and discounts through any multi-channel medium (email, sms, postal mail, etc).
How long will we keep your data?
CONTACT FORM: The data from the contact form will be kept until the resolution of the matter received.
REGISTRATION FORM: Until the interested party requests the cancellation.
BUY AS A GUEST" FORM: The data on the form will be deleted once the commercial relationship has ended, with the exception of the invoicing data which will be kept for the periods required by the legislation on the subject.
NEWSLETTER FORM: Until the interested party requests cancellation.
The data for sending commercial communications will be kept until the interested person requests cancellation.
What is the legitimacy for the processing of your data?
The consent of the interested person when filling in and sending their data through the different forms or checking the corresponding acceptance boxes.
Who will receive your data?
The data of those persons who have contracted a trip may be communicated in those cases where the regulations require it and also to airlines and other means of transport, as well as to hotel and other accommodation entities for the purposes described in this policy.
Outside of the above described cases, no assignments will be made.
What are your rights when you provide us with your data?
Any person has the right to obtain confirmation as to whether or not FSMLRPH is processing personal data concerning them.
The persons concerned have the right to access their personal data, as well as to request the rectification of inaccurate data or, if necessary, to request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
In certain circumstances, data subjects may request that the processing of their data be limited, in which case we will only keep them for the exercise or defence of claims.
In certain circumstances and on grounds relating to their particular situation, data subjects may object to the processing of their data.
FSMLRPH will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.
The data subject has the right to lodge a complaint with the supervisory authority (agpd.es) if he or she considers that the processing is not in accordance with the regulations in force. Contact details for exercising your rights: FUNDACIÓN SANTA MARÍA LA REAL DEL PATRIMONIO HISTÓRICO, Avda. Ronda, 1-3. 34.800 Aguilar de Campoo (Palencia) or via e-mail email@example.com, together with valid proof in law, such as a photocopy of the D.N.I. and indicating "DATA PROTECTION" in the subject line.
How have we obtained your data?
The personal data we process in FSMLRPH have been provided by the interested person.
The interested person who sends the information to FSMLRPH guarantees and responds, in any case, to the accuracy, validity and authenticity of the personal data provided and undertakes to keep them duly updated, exonerating the COMPANY from any responsibility in this regard.
The user accepts to provide complete and correct information in the registration forms.
Likewise, FSMLRPH is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, so it does not assume any responsibility for hypothetical damages that could be caused by the use of such information.
Common use with social networks
If you choose to access the services through your social media account (i.e., Facebook, Twiter, LinkedIn, Google +) or click on one of the social media login buttons or links (e.g., Facebook's "Like" button) available on the Services, your content and personal information will be shared with the relevant social media.
Children under the age of 18 are not allowed to register.
The SANTA MARÍA LA REAL HISTORICAL HERITAGE FOUNDATION reserves the right to modify its Data Protection Policy in accordance with current applicable legislation. Any modification of this Policy will be published on the website.