Terms and conditions

Terms and conditions

STORE AND PRODUCTS

This isn’t your average online store: most of the products and services that you will find here have been designed by the team of professionals and experts at the Santa María la Real Foundation and our goal is that you enjoy our heritage with all five senses. Not only that, but your purchase will help us to continue delivering sustainable development and employment in those regions in which we work. We understand that if you are shopping in our store it is because you are of legal age and you agree with the terms and conditions of our Privacy Policy. We care about your safety, so the website is designed to ensure the privacy of your data at every step of the buying process.

 

PRICES  

The prices displayed in the store include VAT and do not reflect shipping costs. They may differ from the prices in our brick-and-mortar stores and points of sale. Likewise, special advantages or offers on the website are non-transferable to other points of sale.

TOURS OF THE MONASTERY OF SANTA MARÍA LA REAL, TRIPS AND COURSES  

You can book or sign up for trips, tours of the Santa María la Real monastery, courses and other similar services on the online store; your registration or booking will be confirmed via email. The full amount of the registration free or ticket price for courses and tours must be paid in advance and in full. Please remember to bring the confirmation email to the course or tour. A €150 reservation fee, which will be deducted from the final price of the product, must be paid when you book one of our trips. The remaining amount will be paid according to the terms and conditions of each trip (please contact our team for discounts, special offers and other questions).  

 

BUYING PROCESS  

Buying in our store is easy: all you have to do is follow the steps and instructions. You can locate the products in the categories menu or by using the search option and you can add the items you want to buy to your cart. Once you’ve finished shopping, simply choose the payment and shipping method. If you’re a new customer, you can register and save your information to make future purchases quicker and easier, as well as stay up-to-date on special offers, promotions and discounts. Or, if you prefer, you can use the “guest” mode, which requires only the information required to finalise your purchase. Once your purchase is complete you’ll receive an email with all your order details.  

 

FRIEND / PATRON OF HERITAGE  

Our Foundation’s Friends or Patrons of Heritage can get discounts and advantages on all the products in the store. If you’re not a Friend or Patron, sign up before placing your order to get all the advantages of membership.  

 

PAYMENT METHODS  

The online store currently supports three payment methods: 

- Payment with credit or debit card

- Payment with PayPal

- Payment with bank transfer  

We guarantee that all payments are completely safe and secure, the store adhering to a series of protocols to prevent the fraudulent use of cards.

 

USERS WITH SPECIAL RATES  

When you fill out the newsletter and register as a user in the online store, you are given the option to indicate whether you fall under certain categories to receive special rates:  

- Friend: For all those who are holders of the “Friends of Heritage” card.  

- Patrons: For all those who belong to our “Patrons of Heritage” network.  

- User: As a user of the store you can access bonuses and special discounts at certain times; we’ll either send you the bonuses or notify you by email.  

- Student/Unemployed: A reduced or special enrolment fee for our course programme will apply to those who provide proof of their retirement or student status.

We’ll check the accuracy of the data before shipping the product (models, publications) or delivering the service (courses, trips, visits to the monastery). We’ll let you know if you checked a discount or rate for which you do not qualify so that you can pay the full amount or check the correct category.

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Privacy Policy

The SANTA MARÍA LA REAL HISTORICAL HERITAGE FOUNDATION (FSMLRPH, its acronym in Spanish) cares about your security, which is why we are committed to ensuring that your personal data are protected and used correctly. By providing us with this information, we understand that you have read and understood the Terms and Conditions related to your protection.

The FSLMRPH is responsible for complying with current legislation on national and European data protection (GENERAL DATA PROTECTION REGULATION (GDPR) - Regulation (EU) 2016/679 of 27 April) and processing your data in a legal, fair and transparent manner. We also recommend that you read and refer to the TERMS AND CONDITIONS of our online store before making any purchases.

Data controller.

FUNDACIÓN SANTA MARÍA LA REAL DEL PATRIMONIO HISTÓRICO

C.I.F.: G-34147827

Address: Avda. Ronda, 1-3. 34.800

Aguilar de Campoo (Palencia)

Email: protecciondatos@santamarialreal.org  

 

Why we collect personal data  

Data from other foundations, companies and institutions  

We process this data to maintain, develop and manage the relationship that may be established between the parties, send information about the relevant services, activities and events that the Foundation or our work areas and associated companies develop.  

Subscribers, Friends of Heritage, course participants, speaker and collaborator data  

The data you provide makes it possible for us to inform you about our activities, projects, initiatives and events, both those we have at the Foundation and those organised by our companies (Cultur Viajes, MHS, Ornamentos Arquitectónicos) and that we consider relevant to your interest.    

Online store customer data

Your data allows us to get to know you better, to offer new products adapted to your needs and to keep you up-to-date on store news and special promotions, as well as the projects and initiatives to which your purchase contributes.

 

How we collect your data  

Information that you provide us

We collect the personal information that you provide us through the website, our online store, forms and fields to complete, by subscribing to our newsletter or through email.  

Information we collect from your visits to our website We collect and store limited personal information and anonymous global statistics of all those users who visit our website, either because you provide us with this information or through cookies, in order to recognise you as a visitor and offer you better, more personalised service. However, you can always manage your computer’s security through the corresponding option available on your browser. The information gathered through cookies is completely anonymous, and is never used to associate or identify a specific user.  

 

Storage period  

The personal data that you provide will be stored and processed to the extent the data is needed and in order to use them according to the purpose for which they were collected, complying with the legal grounds for their processing pursuant to applicable law.

We will store your personal data while a relationship exists or while you do not exercise your right to delete, cancel and/or limit the processing of your data. In these cases, we will block your data and stop using them, subject to their requirement for the establishment, exercise or defence of legal claims and for any type of legal or contractual responsibility that may result from their processing.

 

Legal grounds for processing personal data  

The legal grounds for processing your personal data are:  

- Compliance with the partner relationship.

- Compliance with different legal obligations.

- Legitimate interest: for security reasons, to manage queries or requests, etc.

- With your consent, to send you information about the association.

- To offer you our services based on requested consent; the withdrawal of your consent in no case affects the execution of the contract or the existing relationship between the parties.  

 

Recipients of the communication of personal data  

Personal data will be communicated to other entities or organisations for internal administrative purposes as required.

FSMLRPH provides personal data to service providers that can act as data processing managers. These third companies only have access to the personal data required to carry out the service. They are required to keep personal information confidential and cannot use it for any other purpose than the one requested.

FSMLRPH, may provide third parties, including its advertisers, certain anonymous information about the user for the purpose of compiling statistics.  

 

Data of minors

If the user is a minor, the user is required to have prior consent from their parents or guardians before entering their personal data into forms found on the website. FSMLRPH is exempt from any liability resulting from the breach of this requirement.  

 

Rights when you provide us with your personal information  

1. What rights protect you in terms of personal data processing?

- Right to request access to your personal data.

- Right to request rectification or deletion.

- Right to request the limitation of its processing.

- Right to oppose processing.

- Right to data portability.

- Right to withdraw given consent.  

 

Access/rectification and deletion: interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, when required, request its deletion when, among other reasons, the data is no longer necessary for the execution of the contract.

Limitation: in certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep the data for the establishment, exercise or defence of legal claims.

Opposition: interested parties may oppose the processing of their data. The SANTA MARÍA LA REAL HISTORICAL HERITAGE FOUNDATION will stop processing your data except on compelling legitimate grounds and for the establishment, exercise or defence of legal claims, and we will duly block your data while these legal obligations remain applicable. Likewise, you can oppose the adoption of automated individual decisions that could have legal consequences or a significant impact on you.

Portability: interested parties can request and receive their associated data and data that they have facilitated; they can also request that we send data to another data processor of their choice, in a commonly used structured format that can be mechanically read.  

 

2. When will we respond to your request?  

We will respond to your requests as soon as possible and always within a month of receipt. This period may be extended for another two months if necessary, taking into account the complexity and the number of requests. The data controller will inform the interested party of the extension within the first month of the request.  

3. Do you have the right to withdraw your consent?  

Yes, you have the right to withdraw the consent given at any time, without affecting the legality of the processing based on the consent given at the time of your subscriptions or when you entered the data.  

4. Where should I go to exercise my rights?  

To exercise your rights, you can send a letter with all your information, including a photocopy of your ID or passport and indicating the right you would like to exercise, by contacting FUNDACIÓN SANTA MARÍA LA REAL DEL PATRIMONIO HISTÓRICO. Avda. Ronda, 1-3. 34.800 Aguilar de Campoo (Palencia) or via email at protecciondatos@santamarialareal.org.    

5. Do you have the right to file a complaint?   If we do not satisfy your requests to exercise your rights, you have the right to file a complaint with the National Supervisory Authority by contacting the Spanish Data Protection Agency (Agencia Española de Protección de Datos).  

 

Security  

The SANTA MARÍA LA REAL HISTORICAL HERITAGE FOUNDATION adopts and updates its organisational and technical security measures in order to ensure that our personal data processes is performed in compliance with the requirements of current legislation on national and European data protection.  

 

Electronic communications  

In compliance with Law 34/2002, of July 11, on Information Society Services and E-Commerce, we inform you that email addresses may be used to send information about our organisation. If you do not wish to receive information or want to revoke the consent granted for the processing of your data, please do so as indicated above or by contacting the following email: protecciondatos@santamarialareal.org  

 

Modifications to the current data protection information  

The SANTA MARÍA LA REAL HISTORICAL HERITAGE FOUNDATION reserves the right to modify its Data Protection Policy in accordance with current applicable legislation. Any modification of this Policy will be published on the website.  

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