Terms and conditions

Terms and conditions


This isn’t your average online store: most of the products and services that you will find here have been designed by the team of professionals and experts at the Santa María la Real Foundation and our goal is that you enjoy our heritage with all five senses. Not only that, but your purchase will help us to continue delivering sustainable development and employment in those regions in which we work. We understand that if you are shopping in our store it is because you are of legal age and you agree with the terms and conditions of our Privacy Policy. We care about your safety, so the website is designed to ensure the privacy of your data at every step of the buying process.



The prices displayed in the store include VAT and do not reflect shipping costs. They may differ from the prices in our brick-and-mortar stores and points of sale. Likewise, special advantages or offers on the website are non-transferable to other points of sale.


You can book or sign up for trips, tours of the Santa María la Real monastery, courses and other similar services on the online store; your registration or booking will be confirmed via email. The full amount of the registration free or ticket price for courses and tours must be paid in advance and in full. Please remember to bring the confirmation email to the course or tour. A €150 reservation fee, which will be deducted from the final price of the product, must be paid when you book one of our trips. The remaining amount will be paid according to the terms and conditions of each trip (please contact our team for discounts, special offers and other questions).  



Buying in our store is easy: all you have to do is follow the steps and instructions. You can locate the products in the categories menu or by using the search option and you can add the items you want to buy to your cart. Once you’ve finished shopping, simply choose the payment and shipping method. If you’re a new customer, you can register and save your information to make future purchases quicker and easier, as well as stay up-to-date on special offers, promotions and discounts. Or, if you prefer, you can use the “guest” mode, which requires only the information required to finalise your purchase. Once your purchase is complete you’ll receive an email with all your order details.  



Our Foundation’s Friends or Patrons of Heritage can get discounts and advantages on all the products in the store. If you’re not a Friend or Patron, sign up before placing your order to get all the advantages of membership.  



The online store currently supports three payment methods: 

- Payment with credit or debit card

- Payment with PayPal

- Payment with bank transfer  

We guarantee that all payments are completely safe and secure, the store adhering to a series of protocols to prevent the fraudulent use of cards.



When you fill out the newsletter and register as a user in the online store, you are given the option to indicate whether you fall under certain categories to receive special rates:  

- Friend: For all those who are holders of the “Friends of Heritage” card.  

- Patrons: For all those who belong to our “Patrons of Heritage” network.  

- User: As a user of the store you can access bonuses and special discounts at certain times; we’ll either send you the bonuses or notify you by email.  

- Student/Unemployed: A reduced or special enrolment fee for our course programme will apply to those who provide proof of their retirement or student status.

We’ll check the accuracy of the data before shipping the product (models, publications) or delivering the service (courses, trips, visits to the monastery). We’ll let you know if you checked a discount or rate for which you do not qualify so that you can pay the full amount or check the correct category.

NewsletterSubscribe to our newsletter and stay up-to-date on news, special offers and discounts

Before you send it, we invited you to be advised about the process that we make of your data:
Finalidad: Sending news and newsletter of the Foundation.
Legitimación: Agreement of the person concerned.
Destinatarios: There are no cessions to third parties..
Derechos: You will be able to assert your rights in the ways described in our Privacy Policy or to file a complaint with a supervisory authority

Privacy Policy and Legal Notice
Privacy Policy

Who is responsible for processing your data?


C.I.F.: G-34147827

Address: Avda. Ronda, 1-3. 34.800

Aguilar de Campoo (Palencia)

Email: protecciondatos@santamarialreal.org  


On this site you can also book the trips of our agency Cultur Viajes.

CIF: B34274019

Dirección: C/Infantas, 42.28004 Madrid

Teléfono: 915221262

Email: info@culturviajes.org

For what purpose do we process your personal data?

In FSMLRPH we treat the following information and with the following purposes:  

CONTACT FORM: Management of requests received.

REGISTRATION FORM: Manage the creation of the account to facilitate purchases through the website.

PURCHASE AS A GUEST" FORM: Processing of the order placed and invoicing of the same.

NEWSLETTER FORM: Manage subscribers to send special offers and exclusive advances on programming and the company's newsletter through any multi-channel medium (email, sms, postal mail, etc).  

Similarly, in those cases where you have checked the corresponding box, the data will be used to send the latest news, offers and discounts through any multi-channel medium (email, sms, postal mail, etc).  

How long will we keep your data?  

CONTACT FORM: The data from the contact form will be kept until the resolution of the matter received.

REGISTRATION FORM: Until the interested party requests the cancellation.

BUY AS A GUEST" FORM: The data on the form will be deleted once the commercial relationship has ended, with the exception of the invoicing data which will be kept for the periods required by the legislation on the subject.

NEWSLETTER FORM: Until the interested party requests cancellation.  

The data for sending commercial communications will be kept until the interested person requests cancellation.  

What is the legitimacy for the processing of your data?  

The consent of the interested person when filling in and sending their data through the different forms or checking the corresponding acceptance boxes.  

Who will receive your data?

The data of those persons who have contracted a trip may be communicated in those cases where the regulations require it and also to airlines and other means of transport, as well as to hotel and other accommodation entities for the purposes described in this policy.  

Outside of the above described cases, no assignments will be made.  

What are your rights when you provide us with your data?  

Any person has the right to obtain confirmation as to whether or not FSMLRPH is processing personal data concerning them.  

The persons concerned have the right to access their personal data, as well as to request the rectification of inaccurate data or, if necessary, to request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.  

In certain circumstances, data subjects may request that the processing of their data be limited, in which case we will only keep them for the exercise or defence of claims.  

In certain circumstances and on grounds relating to their particular situation, data subjects may object to the processing of their data.  

FSMLRPH will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.  

The data subject has the right to lodge a complaint with the supervisory authority (agpd.es) if he or she considers that the processing is not in accordance with the regulations in force.   Contact details for exercising your rights: FUNDACIÓN SANTA MARÍA LA REAL DEL PATRIMONIO HISTÓRICO, Avda. Ronda, 1-3. 34.800 Aguilar de Campoo (Palencia) or via e-mail protecciondatos@santamarialreal.org, together with valid proof in law, such as a photocopy of the D.N.I. and indicating "DATA PROTECTION" in the subject line.  

How have we obtained your data?  

The personal data we process in FSMLRPH have been provided by the interested person.   

The interested person who sends the information to FSMLRPH guarantees and responds, in any case, to the accuracy, validity and authenticity of the personal data provided and undertakes to keep them duly updated, exonerating the COMPANY from any responsibility in this regard.

The user accepts to provide complete and correct information in the registration forms.  

Likewise, FSMLRPH is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, so it does not assume any responsibility for hypothetical damages that could be caused by the use of such information.

Common use with social networks

If you choose to access the services through your social media account (i.e., Facebook, Twiter, LinkedIn, Google +) or click on one of the social media login buttons or links (e.g., Facebook's "Like" button) available on the Services, your content and personal information will be shared with the relevant social media.

You acknowledge and agree that the use of your personal information, including information you share with social networks through the Services, by social networks is governed by their respective privacy policies. If you do not want your information to be collected by social networks, please review the privacy policy of the relevant social network and/or disconnect from it before using our Services.


Children under the age of 18 are not allowed to register.


Modifications to the current data protection information  

The SANTA MARÍA LA REAL HISTORICAL HERITAGE FOUNDATION reserves the right to modify its Data Protection Policy in accordance with current applicable legislation. Any modification of this Policy will be published on the website.  

Before you send it, we invited you to be advised about the process that we make of your data:
Finalidad: The management of the requests received.
Legitimación: Agreement of the person concerned
Destinatarios: There are no cessions to third parties.
Derechos: You will be able to assert your rights in the ways described in our Privacy Policy or to file a complaint with a supervisory authority

Santa María la Real Foundation. All rights reserved.
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